Faq/Support
How much will Windows LiveTM Messenger cost?
Windows LiveTM Messenger service charges are defined on a per country and per operator basis and charged by your primary provider. If you're roaming, additional fees will apply. Check with your mobile operator for more information:
*Your operator may charge you to access the web on your mobile device. We recommend you organise a data plan with your operator
Where can I go for further support?
For Windows LiveTM Browser Services on your mobile please go to support.live.com
If you downloaded the Windows LiveTM Messenger client through your mobile browser please go to the relevant operator as follows:
For support for Windows Mobile or Nokia devices with the pre installed client please see the FAQ's below. If you still require assistance please go to support.live.com
Check the Software version of your Nokia N73, Nokia 6120, Nokia 5700 Xpress, Nokia 6110 Navigator
If you have the above compatible Nokia devices you may already have Windows LiveTM Messenger available. Now you need to check if you have the current compatible software. In order to download and use Windows LiveTM on your Nokia device, you need at least the following software:
For your Nokia N73: V 3.0638.0.01
For your Nokia 6120, Nokia 5700 Xpress, Nokia 6110 Navigator: Software 4.21 or later
To check which version you have on your device, type *#0000#
Already Up-To Date? Download Windows LiveTM.
Need to update your software? Update Device Software .
How do I get a Windows LiveTM ID?
In order to use Windows LiveTM Messenger, you’ll need a Windows LiveTM ID. This will usually be your Hotmail® address.
If you do not have a Windows LiveTM id, go to http://login.live.com/ on your pc and create a Windows LiveTM id account by either using an existing e-mail address or a new Hotmail® address. you can then use this Windows LiveTM id to access these services on your mobile.
Account creation is currently only possible via PC.
About Microsoft privacy and security policies
Microsoft is committed to helping protect your security and privacy while you use Windows LiveTM for Mobile. For more information, see the Microsoft Online Privacy Statement.
Windows LiveTM for Nokia and Windows Mobile
What if I cannot find the Windows LiveTM application on my mobile?
For Windows LiveTM for Nokia – First, look for the “WinLive” application inside your “Downloads!” folder. If you do not have a “Downloads!” folder or if the Windows LiveTM application is not contained inside, your mobile operator is not currently supporting Windows LiveTM for Nokia services. Please check back later, as we are adding more operators each month.
For Windows LiveTM for Windows Mobile – look for the application in your start menu. If you cannot find the Windows LiveTM icon, go to www.microsoft.com/windowsmobile - and look for more information.
Which email address should I use?
Please sign in using your Windows LiveTM email address (e.g. XXX@Hotmail®.com or XXX@live.com). If you do not have a Windows LiveTM ID, go to www.get.live.com on your PC to sign up, then login using your new Windows LiveTM ID and password. You can also use a hosted domain Windows LiveTM-based account through your Microsoft Office Live account.
Why am I being asked to pay in order to access the Windows LiveTM Messenger on my mobile device?
Access to Windows LiveTM Messenger on your mobile device requires you to purchase a 30 day pass. You may continue using Windows LiveTM Hotmail® and Spaces without having to purchase a 30 day pass. Please note: data and roaming charges may also apply.
Can I access more than one Windows LiveTM account from the same device?
This is NOT recommended. Accessing more than one account on your device can lead to data corruption and/or loss. Each Windows LiveTM service pass is linked to only one Windows LiveTM ID. You must purchase a separate 30 day pass for each Windows LiveTM ID.
I received a purchase success confirmation SMS message. But why am I still unable to access Windows LiveTM Messenger?
We apologise for the inconvenience. Please ensure that the 30-day pass you purchased is still within its validity date range. If your pass has expired, please purchase a new one. Windows LiveTM services may be temporarily unavailable due to upgrades or network improvements. Please try to access the service again at a later time.
Previously, I was able to access the Windows LiveTM services on my mobile device, but I am unable to do so now.
Windows LiveTM services may be temporarily unavailable due to upgrades or network improvements. Please try to access the service again at a later time.
Why am I being prompted to purchase before my current pass has expired?
If you have an active pass you should not be prompted to purchase another pass until your current pass has expired.
Will I be charged automatically to use Windows LiveTM Messenger?
No. After your Windows LiveTM services pass expires, you will be prompted to purchase another pass. You will only be charged if you choose to purchase a new pass after your current one expires. Data and roaming charges may also apply.
I did not get a purchase confirmation. What should I do?
Please check the SMS Inbox on your device for purchase confirmation. Within 1 hour, you should see either of the following messages:
• Success SMS Message - Your purchase was successful
• Failure SMS Message - Your purchase failed
What happens if I decline to purchase a Windows LiveTM services pass?
You will be prompted to purchase a pass the next time you attempt to access Windows LiveTM Messenger on your mobile device.
How will I be billed if I agree to purchase a Windows LiveTM services pass?
Upon successful purchase, you will be billed using Premium Short Message Service (pSMS). The cost will be presented on your device.
I am a prepaid user. Can I purchase/uses Windows LiveTM services?
Yes. If you are able to download the service, and your data connection is working, you can use Windows LiveTM services and purchase a 30-day pass for Windows LiveTM Messenger. Please ensure that you have enough funds available on your pre-paid account prior to initiating the purchase. Standard text messaging, data and roaming charges may apply.
I tried to purchase, but it failed. What should I do?
Please ensure that your mobile internet connection is working, that you have enough funds available and that premium services are not blocked on your account, then attempt to purchase again. Note that purchases cannot be made if you are in “airplane mode” using the Wi-Fi connection instead of the cellular network. If necessary, adjust your settings and try to purchase again. Please note that purchase attempts are limited, so if you exceed this limit, please try again in 30 days.
Can I get a refund of the charges I paid for Windows LiveTM services?
We are sorry but we do not offer refunds for unused days of your 30 day pass.
